Manufacturing, Wholesale & Retail


Manufacturing has seen a significant shift in the last few years as technological advancements continue to bring opportunities for innovation and increased output and productivity. However many of these advancements are still uncharted waters for both the companies utilizing them, and the courts hearing the resulting litigation surrounding them. With each new ruling and new regulation, new risks emerge, requiring a proactive response. Some of the challenges facing manufacturers include:

  • 3d printing is creating new challenges in the protection of IP and new exposures such as health risks from prolonged exposure to materiels
  • Utilization of cloud based logistics, software solutions and robotics are succeptable to malicious attacks which could bring operations to a stand still
  • The usage of social media to build awareness and client engagement has created a greater potential for libel/slander and advertising claims
  • Cyber criminals are employing newer, sophisticated attacks such as CEO fraud and warranty fraud which is catching many companies off guard
  • IOT, (the internet of things) is embedding technology into products creating potential professional liability exposures

Trends outside of technology are also creating challenges for manufacturers. As the organic/sustainable movement, ethical production and local sourcing continue to dominate purchasing trends, many companies are looking to introduce products that are sustainable or locally sourced. However the industry has been seeing an uptick in deceptive advertising claims as a result, as indicated by the growing number of lawsuits and FTC actions. With many manufacturers today operating more like brands, structuring an insurance program is more than just risk mitigation, it is also a form of brand/reputation management. While product liability, worker’s comp and property insurance serve as core components of a manufacturers’ insurance portfolio, a holistic program should also address the need for products such as manufacturers’ E&O and directors and officers insurance. Careful consideration should also be given to the importance of specialty products such as product recall and IP insurance. We recognize the challenges manufacturers are facing and work closely with our clients to build well structured insurance portfolios.

Risk Profile

The Risk Profile below is an outline of your company's core exposures. Click to learn more, and select your coverages of interest to begin building your insurance portfolio, or click "Connect With A Broker" to contact us.

  • Commercial Liability & Property

    Commercial liability packages (sometimes referred to as CPP's or BOP's) provide balance sheet protection in the form of financial reimbursement and liability protection in the form of coverage for defense costs and damages resulting from:

    • Claims asserting bodily injury and/or property damage
    • Product liability claims (unless excluded)
    • Advertising Injury such as libel, slander and infringement related claims 
    • Theft and property damage losses for inventory, business property, machinery, etc
    • Loss of business income
    • Equipment breakdown
    • Key Broadening endorsements (Transit coverage, basic cyber, employee dishonesty, ERISA, basic EPLI, and more)

    Due to the fact that endorsements can either broaden and extend coverage or limit/exclude coverage, policies should be carefully reviewed. Seemingly small endorsements such as “selling price” endorsements and business income coverage for dependent properties (such as suppliers, retailers and leaders) can provide substantial coverage enhancements. Due to the advertising risks faced by this sector, it is also often wise to seek coverage through a carrier that has a strong reputation for advertising coverage.

    pliers, retailers and leaders) can provide substantial coverage enhancements. Due to the advertising risks faced by this sector, it is also often wise to seek coverage through a carrier that has a strong reputation for advertising coverage. 

  • Product Liability

    Many manufacturers’ are likely to find that locating a “standard” or “admitted” carrier is a challenge, or that product liability has been carved out due to the increased potential for litigation resulting from a product failure. Partnering with a broker that understands how to navigate the market can be helpful. Implementing strong risk management procedures, quality controls and performing product liability audits can help with improving your underwriting outlook and assist with maintaining competitive premiums. While product liability policies are fairly standardized, there are still important coverage terms to consider, such as: occurence reporting vs claims made forms (and the implications of each), inclusion of coverage for completed operations and availability of extended reporting periods or discontinued operations. Coverage for claims related to product recalls or asserting financial damages resulting from a delay or failure to deliver product(s) require separate coverage under manufacturers’ errors and omissions and product recall coverage. Coverage should be evaluated carefully as policies may be written on an occurrence or claims made trigger which both react very differently.

  • Employers Liability & Workers Compensation

    Workers Compensation insurance is a mandatory coverage for companies with employees (including volunteers, uninsured independent contractors, leased or part time labor). It provides coverage for employees’ wages and medical payments resulting from injuries sustained while “on the job”. Coverages to consider include “broad form all states” coverage and foreign workers compensation coverage (especially important for employees traveling abroad for business). Additional employee related coverages that should be considered include: 

    • EPLI/Employment liability (protection for the hiring/firing of employees and discrimination/harassment related claims)
    • Employee benefits
    • ERISA/Fiduciary coverage (for the administration of employee benefits)
    • Long term disability
    • Kidnap & Ransom (for employees traveling abroad for business)
  • Directors & Officers (D&O) and Employment Liability (EPLI)

    Claims against product-based businesses and their directors & officers are broad in nature, can arise form a variety of activities and can be unpredictable. Online apparel companies have recently become the target of class action claims arising from their website's user terms. Studies have also indicated that companies with revenues over 25 Million are significantly more likely to encounter a D&O related suit. Recent claim trends include:

    • False & deceptive advertising claims surrounding the labeling and advertising of organic and sustainable products
    • False & deceptive advertising claims arising from outlet pricing schemes and artificially reduced prices
    • An uptick in claims brought by clients and the FTC against companies mis-labeling their products as “Made in the USA”.
    • For companies seeking funding through crowdfunding and the JOBS Act, claims from investors and the potential assertions of fraud are increased

    In addition to direct protection for the executives and balance sheet protection for the entity, D&O can also provide coverage for regulatory and administrative proceedings and investigations as well as a level of reputational protection in the form of coverage for PR expenses for “crisis management”. 

    D&O packages can also include coverage for: 1) crime and employee theft (which is often a critical coverage for manufacturers) and 2) EPLI (employment related liability) for claims asserting wrongful termination, failure to hire, discrimination, harassment, retaliation, etc. Trends such as the DOL’s recent changes to overtime laws and mis-use of social media in the workplace when making employment decisions are fueling employment related claims against employers. 

  • Cyber Liability & Data Security

    Cyber insurance is quickly becoming a critical coverage for manufacturing companies. While companies in this sector may be less susceptible to theft of personal information, breaches can be equally damaging. Breaches against manufacturers and wholesalers can result in:

    • Supply chain disruption/interruption (which can also result in loss of business income)
    • Theft of clients’ IP and corporate confidential information
    • Disruption in assembly or manufacturing through virus or malware introduction to critical machinery/equip (which can result in loss of business income)
    • Cyber espionage and phishing attacks (according to a Verizon study, these attacks most affect manufacturing companies)
    • Theft of employee tax data and health records
    • Breaches affecting cloud providers and 3rd party processors
  • Employee Theft & Crime

    Crime & fidelity insurance provides protection for the entity against financial losses resulting from crime, theft and dishonest acts committed by employees, executives, independent contractors and other parties. Claims can include theft of money or securities, forgery, alteration, computer fraud, fraudulent invoicing, credit card and funds transfer fraud and more. More modern schemes include social engineering attacks (such as business email compromise, also known as CEO fraud). Third party crime coverage provides protection for claims of theft asserted by clients or customers while your employees are working on their premises or have access to computer networks. 

  • Ocean Cargo & Transit

    Ocean Cargo and inland transit insurance is a critical component for manufacturers, providing protection for damage to products, goods and inventory during foreign transit overseas (via vessel or aircraft) and/or domestic transit in the US (via air, rail, truck, mail or common carrier). Damage can result from theft, physical losses (such as fire or water damage), spoilage, jettison, concealed damage, and more. Cargo policies also provide protection for products and inventory while in storage at the warehouse.

    For companies considering securing coverage through their freight forwarder, there are numerous advantages to self controlled insurance policies such as:

    • Generally broader coverage
    • True "warehouse to warehouse" protection - eliminating any potential coverage gaps in between
    • Insurance is not "pooled", meaning rates and premiums are not affected by other shippers in your "pool"
    • Immediate certificate issuing minimizing potential shipping delays
  • Professional Liability (E&O)

    Not all product failures result in bodily injury or property damages, sometimes the only damage sustained is a financial loss to your client. The only policy designed to respond to such a loss is an E&O policy. These damages can result from your errors, design oversights or failure to deliver. The IOT (internet of things) and emerging 3D technology has also increased the need for E&O insurance in this sector. While almost all product based businesses can benefit from the implementation of professional liability insurance, it is particularly important for manufacturers, designers and fabricators involved with: 

    • Custom design or products
    • Installation
    • Performing CAD or engineering work
    • Design and materiel consulting or advising
    • Packaging and labeling

Get (Risk) Managed.

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